I just walked out of a well-known stationery retailer where I wanted to buy a box of pens priced at R280, but rang up at the till for R400 (due to bad labelling skills by staff). I left the pens at the till, bought nothing at the store and ended up buying the pens from a competitor.
By Heine Bellingan on Fri Jun 17 2022
Zig Ziglar: “You don’t build a business, you build people, then people build the business.”
Finding the best people in your business is probably the lowest hanging fruit and simplest way to grow your sales, cut your costs and just make everything better!
You might say, “Hey, we spend hundreds of millions on training, learnerships, onboarding and hiring many managers to manage all these well-trained people and all that jazz.”
Good job. No really, good job – proper onboarding, training and support for your team is crucial, but if you don’t onboard, train and support the RIGHT people, then you’re wasting your time.
A quality person is like a fresh slice of bread. Onboarding, training, support – these things are like buttering your bread, adding some cheese, maybe even melting the cheese in your microwave. However, if your bread is full of mould to start off with then you’re wasting butter and cheese.
So get the right slice of bread in the toaster before adding toppings.
Company X is a clothing retail company that has 20,000 employees and a yearly employee cost of around R3.5 billion.
We will compliment their employees and give them an overall quality rating of 80%.
Now take a minute to think about 'what is quality?'.:
How much NET value does an employee add to the business. Some examples:
To further paint the picture of an 80% quality rating: In a group of ten employees, eight would greet customers with a smile and help increase sales while two will sit at the back of the store on their phones and decrease sales.
Now let’s apply that concept at scale:
JOBJACK is an entry-level recruitment system that replaces your traditional box of paper CVs which enables you to identify quality talent. JOBJACK has been implemented by PEP, Food Lover’s Market, KFC, McDonald’s, Burger King, Kauai and more.